Returns & Guarantees

DANIELLE WEAR LTD

Effective Date: June 2026

1. Overview

We want you to be satisfied with your purchase from DANIELLE WEAR LTD.

This policy explains your rights regarding returns, refunds, and product guarantees.

By placing an order, you agree to the terms outlined below.

2. Returns Policy

We offer a 14-day return window from the date your order is delivered.

To be eligible for a return, items must meet the following conditions:

• Items must be unused, unworn, and in original condition
• Items must include original packaging and tags
• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return unless defective or incorrect:

• Items marked as final sale or clearance
• Items damaged due to misuse or improper handling after delivery
• Items returned without original packaging or tags

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing time is typically 7–14 business days

Shipping fees (if applicable) are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

We currently offer exchanges subject to stock availability.

If you wish to exchange an item, please contact us before returning your order.

6. Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery.

We may request photo evidence to assess the issue.

If confirmed, we will offer:

• A replacement item, or
• A full refund, including return shipping (if applicable)

7. Order Cancellations

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the returns process.

8. Guarantee Policy

We stand behind the quality of our products and aim to ensure a reliable shopping experience.

While we do not offer extended warranties beyond statutory consumer rights, we guarantee that:

• Products will match their description as listed on our website
• Items will be shipped in proper condition
• Any verified defects will be resolved appropriately

9. Return Process

To initiate a return, please contact us via email with the following details:

• Order number
• Item(s) to be returned
• Reason for return
• Photos (if applicable for damaged items)

Our support team will provide return instructions.

10. Contact Information

If you have any questions about returns or guarantees, please contact us:

DANIELLE WEAR LTD
179 Oxford Street, Church Gresley, Derbyshire, Swadlincote, DE11 9NA, United Kingdom
Email: payment@daniellewear.net
Phone: +44 7426721376